How can we help?
Answers, your licence, and a person who reads every email.
Read the guideSet up Mizu, learn the panel and every shortcut.Open the guide 
Your licenceFind your key, move Mizu to a new Mac or free one you sold.Manage your licence 
Write to usSomething broken or unclear? Tell us what happened.support@usemizu.com
Questions.
Something else? Write to support@usemizu.com.
Why does macOS ask me to Open Anyway?
Mizu is sold directly, not through the App Store, so Apple hasn’t reviewed it. The first time you open it, macOS stops it once. Open System Settings › Privacy & Security and click Open Anyway. Updates never ask again.
What happens after the year of updates?
Mizu keeps working, for good, and you keep every version released in your year. Renew at half price whenever you want the newer ones.
Can I move Mizu to a new Mac?
Yes. Free the old Mac in Settings › Licence, then activate on the new one. If the old Mac is gone, free it from the Licence page with your key and email.
Does Mizu send anything about me?
Only what a licence needs: your key, a hashed id for the Mac and its kind, like “MacBook Pro”, when you activate and about once a week after. No analytics, no crash reports, nothing about your projects.
I use Dreno. Can I bring my projects?
Yes. Mizu offers to import your Dreno projects, with your preferences and shortcut, the first time it opens.
What if Mizu isn’t for me?
Ask for a full refund within 14 days, no reason needed. Write to support@usemizu.com.
Can I add a Mac later?
Yes. Buy the tier for the number of Macs you need, then write to support@usemizu.com. We refund what you paid for your first licence.
Who handles VAT and invoices?
Paddle, our merchant of record. It adds the right tax for your country at checkout and sends your receipt and invoice.
Still stuck?
Tell us what happened and what you expected. A screenshot of the panel helps, and you’ll hear back by email.
Email us